Returns Policy
Last Updated: 12/20/24
At Interwest Supply, we are committed to ensuring that your order meets your expectations. Please review our Returns Policy to understand how we handle order discrepancies and what steps to take if an issue arises.
Our Commitment to Quality
Before your order is shipped, we will do everything we can to make sure it is accurate and meets our high-quality standards. If there are any issues with your order before delivery, we encourage you to contact us immediately so we can resolve the situation promptly.
Freight Delivery and Responsibilities
Freight Arrangements
All orders are delivered via freight. We will help arrange freight shipping of your product after purchase.
Inspecting Your Delivery
Upon receiving your shipment, please inspect it carefully before signing for it. If there is visible damage to the package or its contents, you must document the damage with the freight carrier and notify us immediately. This documentation will help us address the issue efficiently.
Contacting Us for Issues
If there is a problem with your order after delivery, please reach out to us. We’re here to help resolve any issues and work with you to find a satisfactory solution. You can contact us at:
- Email: [email protected]
- Phone: (801) 973-9995
- Mailing Address: 330 S Redwood Rd, Salt Lake City, UT 84104
Return Eligibility
Returns are considered on a case-by-case basis. To qualify for a return:
- You must contact us within 14 days of receiving your order.
- The item must be in its original condition and packaging (unless damaged during shipping).
Non-Returnable Items
Certain items may not be eligible for returns, including:
- Customized or special-order products
- Items damaged due to customer handling or installation errors
Steps to Request a Return
- Contact Us: Reach out to our customer service team with details about the issue, including your order number and any relevant photos.
- Await Approval: We will review your request and provide instructions for the return if applicable.
- Return Shipping: If approved, you will be responsible for arranging and paying for return shipping.
Refunds and Credits
If a return is approved, refunds or credits will be processed once we receive and inspect the returned item. Please note:
- Shipping costs are non-refundable.
- Refunds will be issued to the original payment method.
By placing an order with Interwest Supply, you agree to the terms outlined in this Returns Policy.
